Try to install the original printer drivers as suggested below: It could be an issue with the printer drivers. I understand that you are facing issues with the printer going offline.
Hello, for reaching out! I'd like to help If the wireless connection drops, continue to the next step.įigure : Example of Typing the IP Address, Subnet Mask, and Default Gateway numbers
If a Suggest a Manual IP Address option is not available, continue troubleshooting.įigure : Example of Clicking Suggest a Manual IP Address If the wireless connection drops, continue to the next step. If a Suggest a Manual IP Address option is available, click it, click Apply, and then reconnect your printer. In the Wireless section, click Wireless (802.11), and then click Manual IP. On the EWS webpage, click the Network tab. The EWS webpage for the printer opens, which confirms that the printer is on the same network as the computer. If a website security certificate displays in the Internet browser, click Continue. If typed into a toolbar search box or search engine, the EWS does not open. Type the URL address for the EWS in the browser address bar, and then press Enter. Make sure to type the IP address into the Internet browser's address box. On your computer, open an Internet browser. Otherwise, print a network configuration page and the IP address will be printed on it. Press the wireless button on the printer to view the IP address. Please locate the IP address of the printer.I recommend you to perform the following steps to isolate the issue and arrive at a fix: Looks like the printer is losing the IP address and therefore it disconnects.
Did any software changes or updates take place on the computer or for the printer?.I would like to know the following information to assist you better: Not to worry, I'll do my best to help you. The Mac shows that the printer connection is lost. The printer indicates that it is connected to the network. You have to restart the printer to resume the connection.
I understand that you have an HP OfficeJet Pro 8720 All-in-One Printer and it often disconnects from the wifi. I came across your post and would like to help. For reaching out to us on HP Support Forums.